Mark was the co-creator of the Apple Retail Store Customer Experience training and was the leader of the Apple Retail Training site—iLearn. He led Apple hardware and software launches for World Wide Retail Training. Previously he worked for Achieve Global, Sales Training where he facilitated training programs for many Fortune 500 companies.
Mark has a 27 year background in sales, marketing, sales training, instructional design, and as a certified Achieve Global facilitator. He has focused his talents in sales, marketing, and needs assessment for many Fortune 500 companies, including, BMW, Pacific Bell, IBM, AT&T Wireless Services, Sun Microsystems, Hewlett Packard, and many more.
Mark is based in the San Francisco Bay Area, he holds an advanced marketing degree from University of California Berkeley.